Banking & Insurance

Home loan and insurance companies use the Helpdesk for handling queries and complaints for customers. The help desk can handle and provide proper solutions to queries related to product details, premium payment, applications for a loan, loan repayment, and insurance claims as well. While they need to reach the prospects, they use LMS for telesales and lead generation activities in an organized, and fast way.

While required for EMI reminder, or premium, and cross-selling of insurance, collection module-built rule-based dialer, and predictive dialer are used by home loan and insurance companies. While the voice logger helps them to comply with IRDA guidelines, it also facilitates companies to retain sales call recordings forever.