BPO - Business Process Outsourcing
BPO - Business Process Outsourcing
The BPO industry has experienced a significant improvement in the past few years and has been growing at a steady pace in the IT ecosystem. We are providing the most efficient solution for the BPO industry. At Omnicz we understand that the concept of running and setting up a BPO with several processes for multiple customers at maximum efficiency and multiple customers is not very easy. Omnicz BPO solutions offer a seamless solution which is a benefit to both of you and your customers.
Omnicz SME suite satisfies the needs of the mindset contact centre with maximum software, and minimum hardware efficiency. The suite serves the needs of large BPOs.
We can add up to 150- 180 concurrent agents over 240 voice channels, as we are one of the best contact centre solution providers in the market. There will be features like Predictive, Dialer, ACD, Voice logger, MS reporting, and CRM. There will be facilities like SMS integration, APIs for third parties, etc.
One can start calling within a few hours, and it is easy to configure and install. While there can be Load balancing for thousands of agents, the enterprise suite assists to create a High Availability solution.
