Automated Live Chat Service
Service allows users, customers, and website visitors to chat in real- time with customer representatives.
You can integrate the live chat system with various social media chat platforms like Twitter, Facebook Messenger, and Whatsapp. While there will be great social interaction, it reduces costs. All interactions are saved in help desk software and each conversation is stored in tickets.
Improve The Efficiency with Chat
Since it works as an instant messenger, you can use it for your existing customer support program. It saves time for you and your customers.Once logged in the dashboard, agents can view and receive all incoming chat requests. The chat will then be routed based on an individual agent’s availability.
Customer Closing With Ease
You can get all crucial information your agent needs to close the sale. All important information like email, name, order ID, and dozens of other information can be easily accessed.
Agent Groups
By assigning sales inquiries, you will be able to save a lot of time and handle support requests using the right team. While showing data for those group chats, you can easily filter reports and chat archives.
