While driving customer experience, the contact center is an integral piece of customer relationship management. While smaller companies use them for direct marketing campaigns, large enterprise use contact centers for their feedback, service, support, and marketing functions.
Connectors and CRMs will provide an easy way to capture, leverage, and analyze customer data, as the solution can easily integrate with the third-party database.
Enterprise Suite
With Load Balancing and High Availability, Omnicz enterprise is designed specifically with the purpose of cluster base, and customer engagement solutions, along with high scalability. For a complete customer experience, the solution can scale over 1000+ concurrent agents with a multi- channel facility of chat, voice, emails, social media interface, and email.
SME Suite
Our SME is a complete customer engagement solution for medium and small-size contact centers. It supports 150- 180 concurrent tele callers with 240 voice channels. The solution can be installed, and crafted for the SME segment. There are easy user- friendly interfaces and easy-to-use modules as well.