E-Commerce

While driven by power of mobility and internet, E – commerce is a rapid growing sector across the globe. While there are operational efficiency and customer satisfaction for online business, relevance Omnicz will give proper free flow information across the board. There is seamless experience for endless customers, as Omnicz can integrate with the online chat, bot, web portals, and SMS gateways.

While customers will like to use resolve their issues, there is less willingness to use the bot or IVR. While they prefer different mode of engagement, we are giving them help with the email, help desk using call, and chat as well. All engagements are tagged at one location for further actions, and follow- ups for customers.

We can generate wide variety of reports like number of tickets closed inside the TAT, number of tickets raised, detailed report for each department as well.

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