Knowledge Base for all
Your support team, agents can use it as a knowledge base – to get related knowledge and products. The guide will make it available for all to refer, as the guide brings together this knowledge. The web – based self service will resolve their query including as raise support ticket.
Proper And Smart Integrations
The guide will build up a customizable help centre that will integrate with the Bot and Chat. While the guide is shared with customers by chat agent or bot , the knowledge is created in a smart way.
Save Time with smooth interaction
Omnicz Guide will help customers and agents to connect each other in a very smooth way. It will provide helpful information to both of them at the same time.
