Manufacturing
There is an age of immediate commitment on resolution of TAT, and future follow ups, as customers look for 24x7 help desk support.
Manufacturing
While Onmicz help enterprise to assign each call to the right dealer in the dealer network, our helpdesk will monitor each call, and generate complaint ID. The dealer can assign service engineer to take action on ticket, as one can log to the helpdesk to see new tickets from his location.
The voice log will assist service engineer to identify exact issue reported by customers, as the helpdesk can be accessed by dealer. The service engineer can record the video and upload the photo or video to Helpdesk for inspection.
The dealer can check on helpdesk for existence of replacement in the inventory, once the central team decides to replace the damaged parts. Helpdesk will provide a single window to dealers, as the existing inventory management solution of enterprise can integrate with it.
