Omnichannel Overview
Our solution will improve the agent and customer experience across video, voice, chat, social channels, and text as well
Omnichannel Interaction
Voice as a most preferred channel in Omnichannel Solution
When it comes to customer-agent interaction, the voice remains the preferred channel in the contact centre. It is necessary to make every interaction count with the outbound and inbound calls. You must do intelligent call routing and agent selection, and provide superior voice quality to improve CSTA rates considerably
Expand your Omnichannel Solution support with WhatsApp and Chat
Our Omnichannel solution pairs with chat is a proactive solution that is easy to plug into mobile apps and websites. It also offers pre–chat forms to collect key information about customers. Chat has the capacity for real-time monitoring, chat conference, and chat transfer as well.