Travel

Since the travel company needs to provide a delightful experience to the customers, Omnicz customer engagement solution brings agility and reliability to communication over other channels.

Travel companies can give real-time status on time of departure, booking status, boarding, cum refund for tickets on a click of a button, as the IVR system will help them with the text-to-speech facility, inbuilt speech, and capability to integrate with any travel application.

Travel companies can generate automated complaints, and forward them to the respective department for a quick solution, as the Helpdesk application will seamlessly integrate with the booking engine, and travel portals.

When you need to book cabs over the phone, cab companies can integrate the CTI API with their taxi dispatch system, and help you out. The identity will be secured, Magic call solution can benefit cab aggregator service in connecting with drivers.