Once a customer reaches out to the support team, the customers need a quick solution. While there are two-way communications with the customer, there must be direct interaction with your suitable agent. There will real-time solution with the assistance of WhatsApp Business API.
Businesses can develop notifications of payments, personalized campaigns, reservation reminders to their customers, account updates, and stand out with interactive messages. The enterprise will send, deliver and read notifications when a WhatsApp message is sent successfully.
Onmicz helps business entities to reach more than two billion individuals, and five million businesses globally, as we will reform your customer support with WhatsApp business API.
While 68% of people will say that WhatsApp is the easiest way to connect with business, 80% of WhatsApp users get messages within five minutes. This will result in good customer service along with improvement in CSAT score.